Solution: (SMTP-SSL) Port Is Disabled – Consult Your Network Admin


Blog / Wednesday, February 13th, 2019

The Downside

Sometimes I’ll get an odd error when organising scanning to e mail on a Sharp copier that claims:

“(SMTP-SSL) Port is disabled. Seek the advice of your system admin.”

I will admit, this error had me puzzled the primary few instances I noticed it, and I assumed the issue was inside the router, not within the Sharp printer. The primary time I noticed the error I labored round it and used an SMTP server that did not require SSL. Since these servers have gotten increasingly more troublesome to seek out recently, I made a decision to determine why this error was being generated by my copiers. The answer was less complicated than I initially thought it might be. It was in an space of the online interface that we technicians do not usually fumble round in, the safety settings. http //192.168.1.1/

The Answer

In case you’re getting the “(SMTP-SSL) Port is disabled. Seek the advice of your system admin.” error, right here is the short repair. Earlier than we get began you may must know the Sharp copier’s IP deal with. I will assume you already know easy methods to get into the online GUI if you happen to’re organising scan to e mail, but when you do not know the IP deal with of the copier you may print a NIC web page with this data on it.

1. From the Sharp’s IP accessed net interface first login as an administrator by clicking Login on the prime proper nook. The default administrator password is “admin” by default. If this password doesn’t work you may must contact your Sharp vendor to see in the event that they comprehend it, or to reset it.

2. Subsequent, click on Safety Settings on the backside of the left menu, then click on Port Management beneath Safety Settings.

3. Scroll down on the Port Management web page to seek out the Shopper Port space, then search for the SMTP-SSL possibility, allow it, then click on submit on the backside of the web page.

At this level it’s best to be capable of scan to e mail with an SMTP server that requires SSL. I am undecided why this port setting is disabled once in a while, however no less than there’s a fast repair for it.

To confirm your connection to the SMTP server click on Community Settings on the left menu.

Scroll all the way down to the SMTP part, and click on Execute on the connection check. A popup will ask if you wish to run the check with the displayed DNS servers, say OK, then it’s best to have your profitable reply.